Terms and conditions of use

1. Scope of application

These general conditions of sale apply to all sales concluded through the website https://www.rameau.ch

2. Orders

You can place your orders by mail to: Cave de la Rameau SA, route de la rameau 5a, 1955 Chamoson or on the Internet: https://www.rameau.ch

3. Availability of items

We have sufficient stocks which allow us to process your order in 7 days maximum. If we are unable to fulfill an order within 15 days, you will be notified by post, email or telephone.

4. Price

Prices indicated in Swiss francs are deemed net including tax. The applicable VAT is Swiss VAT at 7.7%. All prices may be subject to shipping costs calculated during the order tunnel. They are subject to change at any time without notice. The price is payable in full and in a single payment when ordering. All orders are invoiced in Swiss francs and payable in Swiss francs.

5. Shipping costs

Shipping costs include a contribution to preparation, packaging and postage costs. They are fixed and are calculated based on the destination of the order.

6. Payment

You have several payment methods offering maximum security guarantees.

You can also pay by bank transfer when validating your basket, the order will be sent upon receipt of the transfer.

You can also pay by bank card (Carte Bleue, Visa card, Eurocard/Mastercard, American Express), by indicating either directly in the area provided for this purpose (secure entry thanks to Sumup), the number of your card without space between the digits, as well as its expiry date and the last three numbers of the cryptogram (code found on the back of your card, in the space reserved for your signature).

7. Delivery

Deliveries are made to your home. The average delivery time is 1-2 days for French-speaking Switzerland and 2 to 3 days for German-speaking Switzerland, but it does not constitute a strict deadline and Cave de la Rameau SA cannot be held liable in the event of late delivery or stock shortage.

Please note: if you choose to pay by bank transfer, the order will only be processed upon receipt and deadlines will be extended accordingly.

8. Right of withdrawal and product conformity

You benefit from a right of withdrawal which can be exercised within 14 (fourteen) days following the date of receipt of the product, the exercise of this right must be the subject of an unambiguous written declaration via our contact form or by mail at your expense. From the exercise of this right of withdrawal, you will have 14 (fourteen) days to return, at your expense, the goods (in their original cellophane packaging) to the following address: Cave de la Rameau SA, Route de la rameau 5a, 1955 Chamoson.

In return, we undertake to reimburse you for the returned product(s) as well as the standard delivery costs (corresponding to the least expensive delivery method offered) within 14 (fourteen) days from the date on which we were informed of your decision to withdraw. It is understood that we may withhold reimbursement until we have received the affected products or you have provided us with proof of shipment. Please note: this right of withdrawal only applies if the product is returned to us unsealed (in its original cellophane packaging): your item will therefore only be refunded if it is intact and without traces of use.

9. Product conformity

Items purchased on the site https://www.rameau.ch are guaranteed against any defect. If it happens that a bottle is corked, we undertake to exchange it or refund it, provided that it is returned to us at: Cave de la Rameau SA, route de la rameau 5a, 1955 Chamoson. In this case only, the shipping costs will be reimbursed to you on the basis of the price invoiced and the return costs will be reimbursed to you upon presentation of supporting documents. In the event of a refund for an item paid by credit card, we guarantee that it is made by transfer to your bank account within 24 hours following the date of receipt of the returned package. The visuals presented on the site are subject to modification and can under no circumstances be considered as contractual elements.

10. Internet customer account

To place an order via the website https://www.rameau.ch, you will need to create an account which will be accessible using a username and password.

If you are a professional, you can request a transfer of your account to a professional account via our contact form.

11. Transfer of ownership – Transfer of risk

By express agreement between the parties, the seller reserves ownership of the goods supplied until the last day of their full payment by the customer. Notwithstanding this retention of title, the customer will remain responsible for the goods upon delivery.

12. Right of access and rectification

Concerned about the protection of your privacy, Cave de la Rameau SA treats all information concerning you with the strictest confidentiality. When making your purchases, we only ask you for the essential information (last name, first name, address, telephone number, e-mail) for quality processing and careful monitoring of your order. These data entered online are recorded on a secure server in Switzerland at Infomaniak. We undertake not to disclose them to a third party and to only use them to ensure the processing of your orders and to keep you informed of the evolution of our offers. You have the right to access and rectify data concerning you directly in your customer account. You may be informed of our offers by email or post. If you do not wish this, simply contact us (telling us your name, first name, address and email): By email via our contact form By post to: Cave de la Rameau SA, route de la rameau 5a, 1955 Chamoson

13. Concerning cookies

To be able to offer you a personalized service during your navigation on our site, we use cookies. Some of our services require the user to accept cookies. If your browser is configured to refuse them, access to these services may be impaired or even impossible. Cookies record certain information which is stored in the memory of your hard drive. Under no circumstances do cookies contain confidential information such as your name, card number, etc., but allow you to remember the articles you had selected during your previous visits, the pages on which you had browsed. In addition, an alert message asks you beforehand if you wish to accept cookies, which you can of course refuse.

14. Liability

The products offered comply with current Swiss legislation. Cave de la Rameau SA cannot be held liable in the event of force majeure. Are considered as cases of force majeure, for information purposes and not limitation, cases of strike, lockout, riot, revolution, mobilization, war, epidemic, official prescription, transport or mail delivery difficulties, machine breakdown , fire, accident or material damage during work, transport, handling or storage, failure of a supplier, etc. Cave de la Rameau SA disclaims all responsibility for the content of sites on which hypertext links may refer from from its own site.

15. Applicable law and legal for

All disputes concerning the validity, execution or interpretation hereof are subject to Swiss law. The exclusive for is Sion.

16. Buyer Acceptance

These general conditions of sale as well as the prices are expressly approved and accepted by the Buyer, who declares and acknowledges having perfect knowledge of them, and therefore waives the right to rely on any contradictory document and, in particular, his own general conditions of purchase, the act of purchase entailing acceptance of these general conditions of sale. These conditions are subject to change at any time without notice.